Privacy Policy
Last updated: 2026-03-28
Introduction
Grove Spark Electrical Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us for a quote, schedule a service, or communicate with us via phone, email, or our website. This information may include your name, phone number, email address, property address, and details about your electrical service needs.
How We Use Your Information
We use the information we collect to provide and maintain our electrical services, respond to your enquiries and service requests, send you quotes and invoices, communicate about scheduled appointments, improve our services and customer experience, and comply with legal obligations under Australian law.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as accounting software providers and scheduling platforms, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect our rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites, including Google Maps, social media platforms, and other external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information where applicable, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Grove Spark Electrical Services
Unit 5/1 Talavera Rd, Macquarie Park NSW 2113
Phone: 0484 301 155
Website: www.grovespark.com.au